Finlay Brewer are members of NAEA Propertymark. Most of our directors are members of the NAEA and members of our sales team are either members or student members. Our sales teams regularly attend NAEA training courses and updates. We follow the NAEA Code of Practice and Rules of Conduct.

NAEA Propertymark protects and guides consumers, helping people to buy and sell their treasured homes. More than 10,500 estate agent offices are NAEA Propertymark Protected, all meeting higher standards than the law demands and through this we offer greater protection to consumers.

The Propertymark website allows you to search for estate agents, letting agents, auctioneers, valuers, commercial agents and inventory providers who are part of the ‘Propertymark Protected’ scheme and therefore ideal partners to work with you whatever your property search.


Finlay Brewer are members of ARLA Propertymark. Our lettings and property management teams regularly attend ARLA training courses and updates and a number of our directors and staff are ARLA qualified. We follow the ARLA Code of Practice and Rules of Conduct. Our client accounts are audited annually by White Hart Associates, our company accountants, our client account is ARLA bonded for further peace of mind and covered by the ARLA Client Money Protection Scheme.

What Makes ARLA Propertymark Members Different?

  • We are backed by a Client Money Protection (CMP) scheme
  • Our staff are experienced and trained professionals who undertake regular training
  • We are members of a Government approved independent redress scheme
  • We are kept up to date with complex legislative changes and best practice
  • We submit independently audited financial accounts to Propertymark
  • We adhere to a nationally recognised Code of Practice
  • We hold professional indemnity insurance

To view the Propertymark Conduct and Membership Rules, please click here.

To view our Client Money Protection certificate, please click here.


As a member of The Property Ombudsman, we follow the code of practice for residential sales and lettings which has been approved by the OFT.

TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents.

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990 and provides consumers with a free, impartial and independent alternative dispute resolution service.


The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd.  It is a multi-award winning provider of tenancy deposit protection, protecting over 1 million deposits in England and Wales.

The Housing Act 2004 requires landlords and letting agents to protect deposits on assured shorthold tenancies in a recognised scheme. We provide insurance backed tenancy deposit protection with free, impartial dispute resolution for when disagreements arise over how the money is divided.


On 26 June 2017 The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (more commonly referred to as the Money Laundering Regulations) came into force in the UK. These regulations supersede the Money Laundering Regulations 2007 and subsequent amendments.

The legal obligations are designed to reduce the social and economic impact of organised crime and impede the transfer of money to support funding for terrorist organisations in the UK and around the globe. The regulations aim to ensure that companies have sufficient information to know who their customers are.

Estate agents are obliged to carry out customer due diligence (CDD) on buyers and sellers.  We will usually ask you for your passport and a utility bill.  We will not market your property or put up your offer until the process is satisfactorily completed.

For more information click here.


The Consumer Protection from Unfair Trading Regulations protects consumers from unfair or misleading trading practices and ban misleading omissions and aggressive sales tactics.

Our training keeps the team updated on the regulations and their implications.  For more information click here.